FAQ

All of the artwork and frames listed on our website are on hand and ready to ship. Your items will be shipped within 2-3 days of purchase or sooner. Packages typically arrive within 4-5 days for domestic orders and 7-11 days for international orders. Unfortunately, we can't offer tracking on international orders, but domestic customers will receive a tracking number by default.

Of course! If you would like to add insurance or something faster than USPS Priority, please contact us prior to placing your order.

Prints 16 x 20" and larger are wrapped in a protective layer of kraft paper and rolled in a sturdy tube. Smaller items are shipped flat between protective layers of corrugated cardboard.

In the rare case that a package gets damaged in transit, please email a photo to arsenalhandicraft@gmail.com and we'll send you a replacement free of charge. If we aren't able to provide a replacement, we'll issue you a refund.

If you're unhappy with your order, please contact us within 14 days of purchase. We'll either exchange or refund your purchase, minus the shipping costs, as soon as we receive the items back from you and as long as they're in unused/unopened condition.